Setting up Ubuntu One on Ubuntu 10.04 LTS

I help out with the support requests that come into Ubuntu One. It doesn’t take too long helping out there before you realize our process for setting up your computer with Ubuntu One on Ubuntu 10.04 LTS can be problematic for some people. We’re making the setup process better in the next release (Maverick, Ubuntu 10.10) but we’ve got another 2.5 years supporting 10.04 LTS, so I thought it might be helpful to show some screencasts of the setup process.

The first video is for those signing up for Ubuntu One for the first time.

The next one is for those who already have an Ubuntu One account and need to setup their computer with Ubuntu One.

We’ve tried to reproduce the issues people are facing with the setup process and haven’t been able to do it. The main problem seems to be with step 8 where the “add this computer” web page should appear. Those having trouble with the instructions don’t get this page. There is a workaround documented in the first FAQ entry. If you think you can reproduce this problem, please let me know, either through the contact form here or through the support contact form on the Ubuntu One web site. Also, if you have ideas on how to improve the install/setup instructions, please let me know. I’d love to make them clearer.

  • Caspar

    I had the issue too on several computers. Am using Dropbox now which works a treat.

    Sorry, Ubuntu One. You didn’t make the grade.

    • Joshua Hoover

      Caspar, Sorry to lose you. We are making improvements to the service everyday and I hope you’ll give us another chance in the future.

  • Jay

    Any chance you could linked to the videos not on youtube? (Blocked in my locale)

    • Joshua Hoover

      Hi Jay! I’ll try to share them out on Ubuntu One as Ogg video format. I just need to make sure I have the originals. :-) Once I do I’ll post links here in an update to the post. Thanks, Joshua