I help out with the support requests that come into Ubuntu One. It doesn’t take too long helping out there before you realize our process for setting up your computer with Ubuntu One on Ubuntu 10.04 LTS can be problematic for some people. We’re making the setup process better in the next release (Maverick, Ubuntu 10.10) but we’ve got another 2.5 years supporting 10.04 LTS, so I thought it might be helpful to show some screencasts of the setup process.
The first video is for those signing up for Ubuntu One for the first time.
The next one is for those who already have an Ubuntu One account and need to setup their computer with Ubuntu One.
We’ve tried to reproduce the issues people are facing with the setup process and haven’t been able to do it. The main problem seems to be with step 8 where the “add this computer” web page should appear. Those having trouble with the instructions don’t get this page. There is a workaround documented in the first FAQ entry. If you think you can reproduce this problem, please let me know, either through the contact form here or through the support contact form on the Ubuntu One web site. Also, if you have ideas on how to improve the install/setup instructions, please let me know. I’d love to make them clearer.