Wardley Mapping is most commonly associated with higher level business strategy. When I’ve talked to people familiar with Wardley Mapping, they’ve been quick to dismiss it as a tool for the C-level suite, not for mere mortals developing products. I disagree. The following will attempt to explain why I find Wardley Maps not only relevant …
Category Archives: Biz
A remote retrospective
It’s been a while since I last facilitated an all remote retrospective. Below is an email I sent out to the team I’m currently working with to help us prepare for our first “retro” together. We’ve since held the retro and it went well overall, so I thought this prep and guidance might be useful …
An example of delighting customers
Netflix is amazingly good in a lot of ways. Add this one to the list: Netflix could have sent me Back to The Future and made me wait 3 to 5 days for it to arrive, but instead they sent an additional disc from my queue to make up for the shipping delay. They didn’t …
Agile and Estimates and Contracts! Oh My!
Over the last six months, I’ve been mulling over one of those subjects that has often been a stumbling block for IT providers considering adoption of agile for their customers’ software development projects. The dilemma revolves around contracts and estimating projects. The two tend to go together. Once you have one figured out it seems …
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Be Great or Quit Now
I spent the day today with my fellow Gestalt Scrum Masters meeting about what we want to accomplish as a team within the company. It was a productive meeting overall. There were quite a few good discussions that have led to some meaningful action items. I’m looking forward to the weeks ahead. When discussing our …
Attack of The Resume
Is your resume really long? Is it chock full of never ending prose? Does it cover every job you’ve held since about the age of ten? Does your resume lose YOUR attention three sentences in? Take heart, you’re not alone. I’ve noticed a trend in tech resumes over the years. They tend to be extremely …
A Bastion of Customer Service: Home Depot
Looks like Seth Godin has noticed the same stellar service at Home Depot that I have of late. Mind you, I’m not hanging out at Home Depot much, but the last few visits have been filled with frustration. Aisles are a mess, shelves are even worse, and the checkout clerks take “it’s not my problem” …
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